Shipping and Delivery
*Please note that the COVID-19 pandemic may affect our processing and shipping times.
- We ship worldwide for a flat rate of $12USD using Fedex, TNT, DHL or UPS.
- Orders within Turkey are shipped for free using Yurtici Kargo or PTT Kargo.
- All shipments are dispatched from Kayseri, Turkey.
- Once an order is placed, our processing time is approximately 3-5 business days. For custom orders, processing time may take up to 2 weeks.
- Customers will receive an email confirmation with tracking information from once the package ships.
Estimated Shipping Times
- Turkey: 1-4 business days.
- USA and Canada: 3-7 business days.
- All Other Destinations: 3-10 days.
Customs and Other Fees
- Any extra customs or other fees incurred upon delivery are the responsibility of the customer and not OAK Creative Designs.
- All sales are final. If there is an error with your order or your order is damaged, please contact us within 5 days to receive a refund or replacement.
- If your package does not arrive due to an incorrect address entered during order placement, we cannot refund or reship your order.
- Please contact us at firstname.lastname@example.org if you have any questions or concerns.