Sitti's Olive Trees | Handmade Palestinian Dolls

• We ship to North America Europe for a flat rate of $15USD using Fedex, TNT, DHL or UPS.
• All other countries have a flat rate shipping fee of $30
• Orders within Turkey are shipped for free.

Processing Time

• All shipments are dispatched from Kayseri, Turkey.
• Once an order is placed, our processing time is approximately 3-5 business days.  For custom orders, processing time may take up to 2 weeks.
• Customers will receive an email confirmation with tracking information from once the package ships.

Estimated Shipping Times

• Turkey: 1-4 business days.
• USA and Canada: 3-7 business days.
• All Other Destinations: 3-10 days.

Customs and Other Fees

• Any extra customs or other fees incurred upon delivery are the responsibility of the customer and not OAK Creative Designs.

Other

• All sales are final.  If there is an error with your order or your order is damaged, please contact us within 5 days to receive a refund or replacement.
• If your package does not arrive due to an incorrect address entered during order placement, we cannot refund or reship your order.
• Please contact us at info@oakcreativedesigns.com if you have any questions or concerns.

Our business model aims to reinvest in the community and provide sustainable income that helps local marginalized women support their families.